All you people are the best. Dave Carpenter is the fellow that handles our whatever servicing the car needs. There is none better than Dave. Over the years we've had many cars at dealerships throughout Southern California. Truthfully, Valley-Hi is the BEST. Hopefully, there'll be many years spent with your fine company.
Take care. Have wonderful holidays.
Brad and Roberta,Emailed to our Customer Relations Director
I had a great experience at Valley Hi Toyota in Victorville. Fred in the service department treated me like he had known me for years. They took care of me and my Camry like real professionals. I'll definitely continue to service my cars there and recommend it to my friends.
Russell,posted on Google Reviews
We love Valley-Hi Toyota, and we love our service rep, Laura. She is awesome, always goes above and beyond. They even call us when it is time for service. Who can ask for more. Thank you Laura and all of the sales staff. We have three 2010 Toyotas and one 2007, and our experience has been great.
Susan,posted on Google Reviews
Recently I was on a trip to Death Valley when the service light symbol came on in the dash of my Toyota Tundra in Baker, CA. I looked up the symbol in my manual and it said something was wrong with the braking system. I called Valley Hi Toyota In Victorville and spoke to Mike in the Service Dept. Mike stayed on the phone with me until I was able to resolve the issue. I appreciated the superior service I received on the road. Mike and Andy in the Vallely Hi Service Dept are the best when it comes to taking care of the customer!! My wife and I were able to enjoy the rest of our golfing trip to Death Valley. Thanks again, Art James
Art,posted on Google Reviews
The great service starts from sales and buying a car. Then when the time comes to service the car, service department was great. They gave me a shuttle ride home and picked me up when the car was done.
Ello,posted on Google Reviews
Great people great service the only place I service my car.
Jam52,posted on Google Reviews
Evelyn,
On September 1 of this year we had a major service (timing belt, some other belts, idlers, etc.) performed on our '99 Camry. Some other issues came up but were discussed with the service advisor and determined that they were not critical at that time. The e-mail follow ups to this service presented an entirely different view, so much so that without repairing these items our vehicle could fall apart and even be hazardous. While I am not an automotive engineer I am somewhat familiar with the mechanics of an automobile and wrote these follow up communications off as "sales pitches". On my most recent visit to your quick service bay I was informed that the Camry was eligible for the "Service for Life" service but if I wanted that I would have to schedule it through the service department. Needing immediate service I opted to pay for the oil change but asked speak to the service manager ? I was not a happy camper at this point. As a matter of fact this would have been our last business with Valley Hi had it not been for Mike Purpura stepping in for Joe Marquez who was in a meeting. Mike listened to my position with patience and concern and then explained the rationale behind the new Service for Life policy. While what he told me made sense (he did include some of the history), and I do believe he was being open and honest, I still left your business feeling like the level of trust I had grown to appreciate over the last 12 years has been diminished. We have only purchased two vehicles from you in that time (they are both still in the driveway and garage) but the only time service on these has been done anywhere else was when they were out of town when service was due. The Camry will need to be replaced in the coming year and we will probably be back to see you for that as well as service on both vehicles until then. Without Mike Purpura's time and courtesy, however, we might have been on our way back to the Ford dealer. We hope you appreciate this employee as much as we do and look forward to having the level of trust I spoke of built back up.
Sincerely,
Alex S.
________________________
Dear Mr. S,Thank you for your email. I appreciate the details you gave to us. In moving forward. Please understand that our follow-up with you is first and foremost a follow up. We do this to make sure your visit was up to your expectations. It allows customers the opportunity to tell us when we get it right and when we don't. We often use customers feedback to make process improvement in order to keep the business level of trust where it needs to be. In essence keeping the customer first.
In your email you stated the emails presented an entirely different view then the service visit, may I ask you to clarify in what way? What in your opinion were the repairs missed. It has always been the policy of the store to make recommendations to all customers on vehicle repairs and ask for their acceptance to complete or their option to decline. Furthermore, all service advisor are to offer and to set the customers next scheduled maintenance visit the day those customers are/were here last. Should they fail in this area it is not a good thing. Can you please tell me if this was your experience? If not, thank you for the feedback our Service Manager, Joe Marquez and I will set about to make that right not only for you but for others.
In the meantime, I want to thank you for the praise of Mike Purpura, he indeed is an excellent employee and is appreciated by the entire management team of Valley Hi Toyota Scion. Normally, I would ask your permission to forward to his management. But I see you have already done that. Is your 99 Camry in need of a visit or has Mike already taken care of those pending items for you? Please advice. I want to thank you for your email. I am looking forward to your response. Together all of us appreciate your business and we do indeed look forward to seeing you in the future.
Sincerely,
Evelyn Brown, Customer Relations Director
Valley Hi Toyota/ScionAlex S,Emailed to our Customer Relations Director
This store makes people happy. The service is great and they even brought me home in the shuttle and picked me up when it was ready.
6328b16e1e7bdc1e760e33c4de8c19b4,posted on Yahoo! Reviews
Recently purchased a car .I was very happy with the staff and knowledge of my car . Would highly recommend to anyone looking for a car in high desert .
rj,posted on Yahoo! Reviews
The service at Valley-Hi Toyota has been great. We take all 3 of our Toyotas there. We have great service for 15+ years. If your Toyota needs service go see Andy Costa or Mike Purpura...
Sharqbait,posted on Yahoo! Reviews
Valley-Hi Toyota has the best service department in the HD by far. I have 3 Toyotas and will always use Valley-HI for my service. It is more expensive than an independant shop, but you get what you pay for. I always request Justin to work on my vehicles due to his vast knowledge and willingness to answer any questions i have. I love Valley Hi Toyota!!!!
Rj,posted on Yahoo! Reviews
Eveyln.... Thank you. I am very happy with the vehicle I bought and I was EXTREMELY HAPPY with the sales process. It was so nice to deal with people who did what they said they would. Thank both Scotts and Ana for me. I will recommend you to everyone!
Karen H,Emailed to our Customer Realations Director
on jan. 05 2012 i had my 2009 toyota hybrid serviced for a oil change and a tire rotation manny the certified mechanic found out by a test that my alingment was out of spect.iwas informed of it by a phone call from laura a customer rep. i told her to have it fixed. when i arrived at the toyota dealership i paid my bill and then went and talked to the mechanic manny to see how much the aligment was out of spec. he showed me on a printout from the diagnostic data. and very expertliy informed me about situation he had done to fix the problem I would like for you to commend manny for his expertice in sharing this info. with me this made me so happy that i will always come to your dealership to whom i bought my toyota from .also i received a phone call from customer care rep. evelyn brown who totally amazed me about her knowledge on my car. I would hope you to commend her about this as she his the kind of customer care rep. you want to call customers for feedback about their visits. I personally hope you commend MANNY and EVELYN BROWN for the GREAT service they do.
David D,Submitted via Contact