Open Today Sales: 8:30 AM-9 PMOpen Today Service: 7 AM-5 PM
Have a question before your next service visit? Here are answers to the questions we hear most at Valley Hi Toyota's service department, located at 14612 Valley Center Drive in Victorville, California. If you don't see your question here, call us at 760-962-9680 or book your appointment online at valleyhitoyota.com.
Either side. When you arrive at Valley Hi Toyota, 14612 Valley Center Drive in Victorville, pull into the service drive and pull forward on either side. A service advisor or porter will guide you in, so there's no need to pick a specific lane.
Yes. When you pull into the Valley Hi Toyota service drive, a service advisor or porter meets you at your car. You don't need to go inside or look for a desk. Our team comes to you.
Stay with your car in the service drive. An advisor or porter will meet you at your vehicle and your service advisor will check you in. After check-in, you can relax in our customer lounge or head out while we work on your vehicle.
Yes. Our service team is here to take your keys starting at 7 a.m. If you need to drop off earlier than that, use our key drop box, located on the right side of the service drive by the glass window.
Yes. Valley Hi Toyota has an after-hours key drop on the right side of the service drive, by the glass window. Fill out a key drop envelope, place your keys inside, and drop it in the box. Once your vehicle is checked in, your service advisor will call you.
Yes. Anyone can drop off your vehicle at Valley Hi Toyota. Have them bring your keys and your contact information. Your service advisor will call you, the vehicle owner, to approve any work before it's done.
Our system assigns you a service advisor when you check in. If you have a favorite advisor at Valley Hi Toyota, you're welcome to request them by name.
It depends on the job. Every service is different, from a routine oil change to a larger repair. Our team works to get you back on the road as quickly as possible, but we never rush the work. Every vehicle is serviced thoroughly.
Yes. Valley Hi Toyota has a customer waiting lounge with free WiFi, complimentary coffee and snacks, a kids play area, four TVs, a study area, and phone chargers available at select seats.
Rental cars may be available on a case-by-case basis, depending on warranty work and the number of hours your repair requires. Valley Hi Toyota does not offer loaner vehicles. To qualify for a rental, you'll need a valid driver's license, proof of insurance, and you must be at least 21 years old. Ask your service advisor when you book.
Valley Hi Toyota no longer offers a shuttle service, Uber rides, or Lyft rides. On certain occasions, we may be able to provide a ride within a 10-mile radius with a qualifying service of $250 or more. Rides are offered on a case-by-case basis, so ask your service advisor.
It depends on your Toyota's age, its mileage, and the specific repair. Your Valley Hi Toyota service advisor will check your vehicle's VIN at check-in and let you know what's covered.
Valley Hi Toyota recommends servicing your vehicle every 5,000 miles or every 5 months. High Desert driving conditions in Victorville and the surrounding area are different, and regular service helps keep your Toyota running the way it should.
Yes. If someone else is picking up your vehicle from Valley Hi Toyota, please provide that person's information and your Repair Order (RO) information. We may contact you to confirm before releasing the vehicle.
